If the pilot light goes out in your hot water service or heater, don’t worry – you can relight it yourself. Please attempt the following before contacting our office:

  1. Locate the gas regulator valve (control knob) on the outside of the hot water system, this will generally be on the inside behind the access door).
  2. Turn the valve knob to the “off” position and wait 5 minutes for any gas to escape.
  3. Locate the pilot burner beneath the gas water heater and lift off any access covers that block access.
  4. Turn the gas regulator valve knob to “Pilot” and press down on it and hold it down.
  5. Look for a red or black button labelled “Ignition” on the top or side of the gas valve and push the button to ignite the pilot. If your heater requires manual lighting, the safest way to do so is by using a long-necked barbecue lighter.
  6. Hold down the regulator valve knob for at least one minute after the pilot has been lit. This helps the pilot flame to heat the thermocouple safety sensor that detects the presence of a live pilot flame.
  7. Slowly release the regulator valve knob. If the pilot stays lit, turn the knob to the “On” position. You should hear the burner igniting.

Please note: If you can smell gas in the area, please don’t try to relight the pilot. Get in touch with us ASAP and we’ll arrange for a professional to attend the property.